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How To Access A Deceased Relative’s Digital Accounts

While the Internet has already provided for ways to remove your deceased loved one’s digital accounts , there is occasionally the need to access them. Sometimes it’s for will information – other times it has to deal with financial reasons. Whatever your objective may be, I understand how tough it is.

Below are a few tips to get you started in the right direction for gaining access to your deceased relative’s digital account. I can’t guarantee success, but I can say that these are good ways to move forward. Read on, and hopefully, this information will help you out.

Email Accounts

digital accounts after death
Personally speaking, if your loved one has passed away, I would highly recommend that you go straight to their email account and attempt to access it. Here you can find a wealth of information that can be used for other accounts, and as a plus, since email is such a regularly accessed web tool, chances are that it could be already logged in.
If their email account isn’t already logged in, there are a few other steps you can take. For instance, Gmail allows users to access the accounts of dead relatives just as long as the proper documentation is provided (like a death certificate). Yes, this is morbid, but because technology is such an intricate part of our lives nowadays, it’s a necessary evil. Google has actually provided a help page on the topic, and more details can be found there.
Yahoo Mail users won’t have much luck, unfortunately. The company stands on the fact that it has the right to protect a user’s information even after death – something that is both noble and kind of annoying depending on the situation. There is a way to access these accounts, but it actually requires a court order. If you’re up for jumping through hoops, then have a go at it.
Outlook.com is a little confusing, but from what I can tell, they require similar information as Google for outside account access. However, the way to go about it is a bit confusing. You actually need to attempt to sign in as the user, and then state that you must recover the account information. There’s a help thread on the issue, so it’s at the very least possible.
For more information on accessing the email accounts of a loved one, you should take a look at this article: What Happens To Your Email and Social Networking Accounts When You Die?

Social Media

death online accounts
Social media is probably the second most important online account next to one’s email (but it’s likely the most-used comparitively speaking). This is where individuals interact on a more public plane, and due to crazy algorithms and what-not, their profiles can pop up on feeds even when the individual has passed on.
Facebook does not necessarily allow a user to access the deceased’s accounts, but it will allow you to create a memorial page which replaces their former profile. This won’t help you very much in the event that you are actually trying to find important information. Twitter offers a similar profile removal feature, but it will not allow you to access the individual’s information.
So let me be clear: no matter what, these services will not give you account access. Instead, you are going to have to be a bit creative. Below are a few tips that I have:
  • If you have gained access to the Google or Outlook account, try using the same password on these social accounts.
  • Check all of the computer’s browsers to see if they are still logged in
  • If you know your relative was forgetful, see if they have written down the passwords with other information such as important phone numbers (check the refrigerator door).
  • If you have access to the deceased’s smartphone, chances are that these accounts are already connected, and you can easily access them.
  • Similarly to the refrigerator door (I was half-joking), see if there are any saved documents on their computer with the account information listed
Out of all of these tips, I’d say that the smartphone one is your best bet. However, the others could possibly work as well – you won’t know unless you try.
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